Role: Student Success Tutor

Reporting to: Student Success Tutor Manager

Location: London College of Contemporary Music (LCCM) (The Music Box campus) - SE1

Salary: Competitive DOE

Role Summary

As Student Success Tutor, you will be required to provide personalised, 1 to 1 or group academic support for students in achieving their academic goals. The Student Success Tutor plays a critical role in ensuring that students receive personalised guidance and support throughout their academic journey.

This role is designed to help students achieve their academic goals through proactive coaching and support. The Student Success Tutor will create individualised strategies and plans, working closely with students to set and track academic goals, overcome barriers to success, and engage with resources. The role contributes directly to improving retention and enhancing the overall student experience through close collaboration with academic departments and student support teams.

Key responsibilities

• Provide personalised, 1 to 1 or group academic support for students in achieving their academic goals.

• Build a relationship with students, to develop relevant individualised personal support and development plans.

• Build strong, trusting relationships with students, ensuring they feel heard, supported, and empowered in their educational journey.

• Collaborate with students to define specific, measurable, achievable, relevant, and time-bound goals (SMART goals) and track progress toward these goals through regular check-ins and adapt plans as necessary.

• Support students in understanding course material and assignments.

• Identify and support at-risk students through early intervention, including addressing academic and personal issues that may impact retention.

• Use data to identify students at risk of disengagement (e.g. low attendance) or academic decline.

• Implement early intervention strategies to improve retention, such as proactive outreach, tailored action plans, and regular follow-up.

• Collaborate with other departments, such as well-being and career services, to connect students with the resources they need.

• Ensure a holistic approach to student success by promoting interdepartmental collaboration.

• Maintain detailed records of student interactions, goals, interventions, and outcomes. Use this data to report on progress, identify trends, and refine student success strategies.

• Monitor progress and adjust strategies as necessary to ensure continued academic and personal growth.

• Analyse trends in student success to help develop effective retention programs.

• Provide students with academic guidance and feedback on students’ progress and performance and discuss any academic challenges they may experience.

Qualifications & Experience

Essential :

• A degree in a relevant subject (Education, Psychology, Student Support or a related discipline)

• Qualifications in coaching, mentoring, or academic advising.

• Knowledge or experience of the music industry, music education, or creative career pathways and an understanding of the pressures faced by students in these areas.

Desirable :

• A PGCE or equivalent teaching qualifications (or willingness to work towards one)

• Experience working in a student support, pastoral, or academic advisory role within higher or further education.

• Experience working directly with creative or performing arts students, ideally within a music education environment.

• Previous experience working and dealing with students

About you

• Empathetic, student-centred approach with strong commitment to equality, diversity and inclusion.

• Proactive problem-solver with attention to detail and sound professional judgement.

• Collaborative team player who can build positive relationships across academic and professional services.

• Adaptable and resilient with the ability to work effectively in a fast-paced environment.

What we offer

• Competitive salary

• 20 days annual leave

• Pension 5% personal contribution & 3% Company contribution

• Season Ticket Loan (T&C's apply)

• Vision Express Eye Care Vouchers

• Training & Development opportunities (T&C's apply)

• Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc

• Refer a friend scheme for staff members (T&Cs apply).

• Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness".

• Professional development opportunities, including training and career progression pathways.

• Employee wellbeing programmes and access to counselling services.

How to apply - application process

Please submit a CV and a supporting statement outlining how you meet the essential criteria and your approach to student success. Applications should be made via our online careers portal by the closing date. We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCM Talent Acquisition Team collegedivisionrecruitment@gus.global

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.