Role: Student Success Tutor Manager

Reporting to: Head of Operations

Location: London College of Contemporary Music (LCCM) (The Music Box campus) - SE1

Salary: Competitive DOE

Role Summary

The Student Success Tutor Manager is responsible for the day-to-day leadership and close oversight of the Student Success Tutor (SST) team. This role combines team management with hands-on student support, ensuring that the SST programme is delivered effectively, consistently, and responsively.

The postholder will work on-site to supervise the SSTs, directly support students where required, and monitor the programme’s effectiveness through data analysis, reporting, and feedback. They will also lead on continuous improvements to maximise student engagement, retention, and success.

This position is central to ensuring that students feel supported and empowered throughout their studies, and that LCCM maintains a high-quality, student-centred approach.

Key responsibilities

Leadership and Oversight

• Provide close day-to-day supervision and guidance to the SST team, ensuring high standards of delivery.

• Monitor workloads, set clear expectations, and ensure consistency in how support is provided across the team.

• Act as the first escalation point for complex student cases before referral to the Head of Operations or specialist services.

• Deliver regular training, coaching, and feedback to SSTs to support their professional development.

Direct Student Support

• Provide 1:1 student support sessions where needed, especially in high-priority or complex cases.

• Participate in drop-in sessions, workshops, and proactive outreach to model best practice for the team.

• Build strong relationships with students, fostering a culture of trust, engagement, and accountability.

Programme Effectiveness & Reporting

• Develop and maintain robust systems for monitoring the impact of the SST programme.

Qualifications & Experience

Essential :

• A degree in a relevant field (Education, Psychology, Student Support, or a related discipline).

• Strong evidence of ongoing professional development.

• Proven ability to manage a student support team in a higher education setting.

• Experience delivering direct student support and academic mentoring.

• Strong knowledge of student engagement and retention strategies.

• Ability to analyse and present data effectively to inform decisions.

• Excellent interpersonal and communication skills, with the ability to inspire confidence in staff and students alike.

• Understanding of safeguarding, inclusion, and disability support requirements in HE.

• Strong leadership and team management skills, with experience in staff development and training.

• Strong data analysis and reporting skills, with the ability to use insights to drive decision-making.

• Experience leading and managing a team in an educational context.

• Experience developing and improving student support initiatives.

• Evidence of direct student-facing work and positive impact on student outcomes.

Desirable :

• A PGCE or equivalent teaching qualifications (or willingness to work towards one)

• Experience working in a student support, pastoral, or academic advisory role within higher or further education.

• Experience working directly with creative or performing arts students, ideally within a music education environment.

• Knowledge of awarding body regulations and compliance requirements.

• Strong knowledge of OFS regulatory frameworks

• Previous experience working and dealing with students

About you

• Empathetic, student-centred approach with strong commitment to equality, diversity and inclusion.

• Proactive problem-solver with attention to detail and sound professional judgement.

• Collaborative team player who can build positive relationships across academic and professional services.

• Adaptable and resilient with the ability to work effectively in a fast-paced environment.

What we offer

• Competitive salary

• 20 days annual leave

• Pension 5% personal contribution & 3% Company contribution

• Season Ticket Loan (T&C's apply)

• Vision Express Eye Care Vouchers

• Training & Development opportunities (T&C's apply)

• Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc

• Refer a friend scheme for staff members (T&Cs apply).

• Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness".

• Professional development opportunities, including training and career progression pathways.

• Employee wellbeing programmes and access to counselling services.

How to apply - application process

Please submit a CV and a supporting statement outlining how you meet the essential criteria and your approach to student success. Applications should be made via our online careers portal by the closing date. We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCM Talent Acquisition Team collegedivisionrecruitment@gus.global

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.