Role: Student Advisor/Student Services Officer

Reporting to: Head of Student Services

Location: London College of Contemporary Music (LCCM) (The Music Box campus) - SE1

Salary: Competitive DOE

Role Summary

We are committed to supporting our students and helping them develop into confident, capable and industry-ready graduates. The Student Services team plays a central role in delivering an outstanding student experience by providing responsive, student-focused support throughout the student lifecycle.

LCCM is seeking a Student Advisor to act as the welcoming front-line point of contact for students, staff and visitors. Based in the LCCM Music Box Reception, the postholder will provide immediate information, guidance and signposting, ensuring enquiries are directed quickly and efficiently to the appropriate team or service.

The Student Advisor will play an important role in creating a positive first impression of the College, helping students access support in areas such as Student Finance, Hardship, Disability & Wellbeing, Student Success, Academic Support, IT and Technical Services. They will also provide reception support, including greeting visitors and coordinating appointments.

This is an excellent opportunity for an entry-level candidate who is passionate about supporting others and developing a career in student services or higher education administration.

Key responsibilities

Front Desk & Student Enquiries

• Act as the first point of contact for student enquiries in person, by email, telephone and online.

• Provide friendly, professional and accurate information on a wide range of student matters.

• Triage enquiries and identify the most appropriate department or colleague to provide further support.

• Arrange appointments or referrals for students with relevant teams such as Student Finance, Disability & Wellbeing, Student Success, Academic staff, IT or Technical Services.

• Support students in navigating College systems, processes and services.

• Escalate urgent or complex matters to senior colleagues where appropriate.

Reception & Visitor Services

• Welcome visitors to the College in a professional and courteous manner.

• Notify staff of visitor arrivals and arrange collection or escort visitors to appointments where required.

• Support room bookings, meeting arrangements and general front-of-house presentation.

• Help maintain a safe, organised and welcoming reception environment.

Student Administration

• Support day-to-day administrative tasks within Student Services.

• Assist with enrolment, induction and re-enrolment activities.

• Help prepare student letters, status confirmations and standard documentation.

• Maintain accurate records of enquiries, appointments and referrals.

• Undertake weekly student attendance calls and sign post them to support services.

• Ensure student information is handled confidentially and in line with GDPR requirements.

Student Experience

• Build positive relationships with students and contribute to a welcoming campus culture.

• Support student events, inductions and engagement activities where required.

• Promote awareness of support services available across the College.

• Gather feedback from students and share insights with the wider team.

General Responsibilities

• Undertake duties as directed by the Head of Student Services.

• Work collaboratively with colleagues across academic and professional services teams.

• Participate in training and development opportunities.

• Adhere to College policies including equality, diversity, safeguarding, health and safety, data protection and student conduct.

• Represent the College professionally at all times.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There may be an occasional need to undertake business travel between other GUS sites within London, UK or International.

Qualifications & Experience

Essential :

• Experience in a Customer-facing role

Desirable :

• Experience in a Customer-facing role

Knowledge & Skills

Essential :

• Excellent communication and interpersonal skills

• Experience supporting individuals from diverse backgrounds

• Experience managing enquiries and solving problems effectively

• Experience maintaining accurate records and data

Desirable :

• Knowledge of higher education environments

• Experience in higher education or further education

• Experience working in student services or student support

• Experience coordinating events or student activities

Experience

Essential :

• Experience in a customer-facing role

• Experience dealing with enquiries and providing support

• Experience working with people from diverse backgrounds

• Experience carrying out administrative tasks accurately

Desirable :

• Experience in higher or further education

• Experience in student services

• Experience in reception or visitor services

Personal Attributes

• Positive attitude

• Professionalism

• Empathy

• Reliability

• Approachability

• Initiative

• Resilience

• Commitment to excellent service

• Respect for diversity and inclusion

What we offer

• Competitive salary

• 20 days annual leave

• Pension 5% personal contribution & 3% Company contribution

• Season Ticket Loan (T&C's apply)

• Vision Express Eye Care Vouchers

• Training & Development opportunities (T&C's apply)

• Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc

• Refer a friend scheme for staff members (T&Cs apply).

• Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness".

• Professional development opportunities, including training and career progression pathways.

• Employee wellbeing programmes and access to counselling services.

LCCM is a fully-owned subsidiary of Global University Systems; there is an expectation that all employees will maintain the values of the group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

How to apply - application process

Please submit a CV and a supporting statement outlining how you meet the essential criteria and your approach to student success. Applications should be made via our online careers portal by the closing date. We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCM Talent Acquisition Team collegedivisionrecruitment@gus.global

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.